Terms & Conditions.

01Scope, provider.

The provider of the Service is Celsios GmbH as identified in the imprint. The Service is directed at consumers (Sec. 13 German Civil Code, BGB) and businesses (Sec. 14 BGB) domiciled or established within the European Union. Where individual clauses apply only to consumers or only to businesses, this is expressly indicated.

The contract language is German. The German version prevails; any translations are provided for information purposes only.

02Conclusion of contract.

The presentation of packages and services on the Platform does not constitute a legally binding offer but rather an invitation to you to submit an offer. By selecting a package and clicking the payment button ("Pay now"), you submit a binding offer to enter into a contract.

Payment is processed via our payment service provider Stripe. The contract is concluded upon successful confirmation of payment and dispatch of a confirmation email to the address you provided. We do not store the contract text; these Terms are available at any time at /legal/terms.

03Description of services.

We provide an automated, AI-powered service that lets you train a personalised AI model based on selfies you upload and generate the number of portrait images ("Headshots") indicated in the respective package. The scope, number of images, number of styles/backgrounds and any retouching options are set out in the package description at the time of contract conclusion.

Nature of the results

The images are fully generated by generative AI. It is in the nature of this technology that individual results may show artefacts, deviations in identity, anatomy, background or image quality. We do not warrant a particular photographic quality, a particular similarity to the source material, or fitness for a particular purpose (e.g. official documents, biometric passport photos, automated HR systems), unless expressly agreed in writing in the individual case.

Processing time

Processing times stated on the Platform ("under 1 hour", "1–4 hours") are non-binding target values. Delays due to load peaks, outages of upstream services or force majeure do not entitle you to withdraw from the contract as long as the service is performed within a reasonable period.

Delivery & download

Generated images are made available for individual download in the studio. When downloading multiple images in bulk, files may be delivered as a ZIP archive. Extracting a ZIP archive requires a suitable extraction utility on the customer's device (included by default in current operating systems such as Windows, macOS, iOS and Android). Obtaining, installing and operating such a utility is the customer's responsibility and is not part of our service.

04Prices & payment.

The prices stated on the Platform are final prices in euros and include, where required by law, the applicable value-added tax. Payment is due immediately upon conclusion of the contract.

Accepted payment methods are shown at checkout (incl. credit card, SEPA direct debit, PayPal, Klarna, Apple Pay, Google Pay – availability depends on country). Payments are processed by Stripe Payments Europe Ltd. The terms of the respective payment service provider apply in addition.

An electronic invoice is made available in the customer area or sent by email upon request.

05User obligations and representations.

You represent and warrant that:

• you are of legal age and have full legal capacity;
• the uploaded photos depict yourself, or that you have demonstrably obtained the express consent of each person depicted (including consent to the processing of biometric data for the purpose of model training pursuant to Art. 9(2)(a) GDPR);
• you do not upload images of minors, even with the consent of their legal guardians;
• you do not upload images of third parties without their consent, in particular no images of public figures, celebrities or deceased persons;
• the uploaded content does not infringe any third-party rights (copyright, trademark, personality, data protection rights);
• the uploaded content is not unlawful, in particular does not contain pornographic, violent, defamatory, discriminatory or hate-inciting depictions;
• your information (name, email, billing data) is complete and accurate.

In the event of a breach, we are entitled to immediately delete the content, suspend your access and terminate the contract for cause. Payments already made shall be forfeited to the extent the breach is attributable to you. You shall indemnify us against any third-party claims asserted against us due to a breach of these obligations, including reasonable costs of legal defence.

06Rights in the results.

Upon full payment we grant you a worldwide, perpetual, transferable and sublicensable right of use, unlimited in time, territory and content, in the images generated for you, for private and commercial use (incl. LinkedIn, job applications, websites, print, advertising). There is no obligation to credit the Provider.

We reserve the right to evaluate anonymised, technical metadata for quality assurance. We do not use your uploaded selfies or the generated results to train our general AI models or for marketing purposes unless you grant separate, express consent that can be revoked at any time.

07Data protection & retention.

The processing of personal data is governed by our Privacy Policy. Uploaded selfies, the personalised model trained from them and the generated images are processed on servers within the EU and automatically deleted no later than 30 days after delivery. You can trigger deletion at any earlier point in your studio.

08Right of withdrawal for consumers.

As a consumer, you generally have a statutory right of withdrawal of 14 days. Our service constitutes the provision of digital services within the meaning of Sec. 327 BGB.

Withdrawal instructions

Right of withdrawal. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the date of conclusion of the contract. To exercise your right of withdrawal, you must inform us (Celsios GmbH, Cosimastr. 121, 81925 Munich, help@professional-headshots.ai) by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You may use the model withdrawal form below, but it is not mandatory. To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal. If you withdraw from this contract, we shall reimburse you all payments received from you without undue delay and no later than 14 days from the day on which we receive notice of your withdrawal. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise; you will not be charged any fees as a result of such reimbursement.

Model withdrawal form

To: Celsios GmbH, Cosimastr. 121, 81925 Munich, Germany, help@professional-headshots.ai I/We (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service: Ordered on (*) / received on (*): Name of consumer(s): Address of consumer(s): Date: Signature (only if notified on paper): (*) Delete as appropriate.

09Warranty.

The statutory rules on liability for defects apply, modified by Section 3 of these Terms regarding the nature of AI-generated results. Subjective aesthetic expectations do not constitute a defect. In the event of a defect, supplementary performance shall first be owed in the form of a new generation; further claims are governed by Section 10.

10Liability.

We are liable without limitation for intent and gross negligence, for injury to life, body or health, and under the mandatory provisions of the German Product Liability Act.

In the case of slightly negligent breach of essential contractual obligations (cardinal obligations – obligations whose fulfilment makes proper performance of the contract possible in the first place and on whose compliance the contracting party may regularly rely), our liability is limited in amount to the contract-typical, foreseeable damage, but at most to the order value of the affected package. Otherwise, liability for slight negligence is excluded.

We are not liable for damages arising from generated images not being accepted as suitable by third parties (e.g. employers, authorities, automated recognition systems).

11Special rules for businesses (B2B).

If the Customer is a business (Sec. 14 BGB), a legal entity under public law or a special fund under public law, the following additionally applies:

• Section 8 (right of withdrawal) does not apply.
• The Customer's warranty rights presuppose that the Customer has duly complied with its inspection and notification obligations under Sec. 377 of the German Commercial Code (HGB).
• The warranty period is 12 months from delivery of the results.
• The exclusive place of jurisdiction for all disputes is Munich, Germany. We are entitled to also sue at the Customer's registered office.
• German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

12Final provisions.

Applicable law. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers habitually resident in another EU Member State, the mandatory consumer protection provisions of that state remain unaffected.

Online dispute resolution (EU). The European Commission provides a platform for online dispute resolution (ODR), available at ec.europa.eu/consumers/odr. Our email address is help@professional-headshots.ai.

Consumer dispute resolution. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

Severability. Should individual provisions of these Terms be or become invalid in whole or in part, the validity of the remaining provisions shall not be affected. For consumers, the statutory provision shall take the place of any invalid provision.

Changes. We reserve the right to amend these Terms and will inform you of material changes in good time by email. If you do not object within six weeks of receipt of the notice of change, the changes shall be deemed accepted. We will draw your attention to this separately in the notice.